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|
| Content |
The
CCSMG focuses on Chemical/Pharmaceutical Industry Business to Business
Customer Service issues and best practices.
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| We
are “Right Sized" |
A
smaller conference that includes key US and International Chemical and
Pharmaceutical Industry Customer Service Professionals.
The networking opportunities are with the RIGHT and LIKE people -
Customer Service Professionals in the Chemical and Pharmaceutical Industry
who face the same challenges that you do!
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| Industry
Benchmarking |
We
have established a Benchmarking Chair/Committee to coordinate benchmarking
opportunities based on the feedback from you, the member, through the
Regional Focus Groups. We
will collect and report results and key metrics to our members at no cost.
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| Regional
Focus Groups |
We
will offer interactive and ongoing
Benchmarking and Best Practice comparisons through the activities of
the Nationwide Regional Focus Groups, comprised of volunteer key managers
in the Chemical and Pharmaceutical Industries.
These
groups are meeting regularly to solicit and bring issues/methodologies and
concerns of member companies to our Benchmarking Chair for inclusion in
conferences and publications. We invite you to network
with these folks, take away valuable information, and if time permits,
participate with a group from your area.
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| Conference
Costs |
There
is a 40 – 50% savings for three days of breakouts and networking vs. the
$1,500 - $1,800 or more for other conferences which may include a blended
audience from many diverse and unrelated industries
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