Regional Focus Groups

 

 

Home Articles & Resources Benefits of CCSMG Board Members Customer Service Week The Pipeline Regional Focus Groups Spring Conference

 

 

Regional Focus Groups enable our membership to meet in geographical areas to benchmark on defined topics and develop best practices for our industry.

The Focus Group Chair reaches out to the membership of the CCSMG to coordinate topics and regional meetings for those companies that are interested.  A volunteer then leads each of the Regional Focus Groups on the selected topic in a workshop format.  The findings of the Regional Focus Groups will be presented at the Spring Conference by the Focus Group Chair.

Groups are located for the following areas:

 

 

Midwest/West Includes Illinois, Michigan, Minnesota, Mississippi Valley and West to the Pacific Coast
Northeast Includes Connecticut, Delaware, Maine, Massachusetts, New Hampshire, New Jersey, Eastern New York, Eastern Pennsylvania (East of Harrisburg) and Rhode Island
Ontario Includes Western NY and Quebec
Pittsburgh Includes, Kentucky, Michigan, Western Pennsylvania and Ohio
Southeast Includes Alabama, Georgia, Florida, Louisiana, Maryland, North Carolina, South Carolina, and Virginia.
Southwest Includes Arizona, California, Nevada, New Mexico, Texas and Utah

 

 

These Focus Groups can add significant value to your CCSMG membership and the Board sincerely encourages your participation. 

 

 

 

 

 

 

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A business chapter of the International Customer Service Association   (click on the logo to go to the ICSA website)
This page last updated:  04/22/2008 10:48 AM