Customer Service
Week
In preparation for Customer
Service Week, the Customer Service Group has launched the official Customer
Service Week website at
www.CSWeek.com.
Customer Service Week is a national event devoted to recognizing the
importance of customer service and honoring the people on the front lines of
the service revolution.
The International Customer Service Association (ICSA) began Customer Service
Week in 1988. In 1992 the U.S. Congress proclaimed Customer Service Week a
nationally recognized event, celebrated annually during the first full week
in October.
The Customer Service Week website is designed to provide all of the
information that managers need to plan, organize and staff an event for
maximum participation and motivation. The site provides the following free
resources:
 |
Background on Customer Service Week |
|
Information on companies celebrating |
|
Sample agendas from successful celebrations |
|
Email bulletins providing step-by-step details on planning and
organizing a celebration |
|
Ready-to-use puzzles, which can be incorporated into every celebration
|
|
Interactive email postcards for thanking frontline reps, internal and
external customers. |
|
The site also features a full range of materials, imprinted with the
Customer Service Week 2010 logo including decorations, gifts and rewards.
About the Customer Service Group
The Customer Service Group has been the Customer Service Week Celebration
Source since 1991. Each year, the Group creates a new theme and logo for
Customer Service Week and provides information, resources and inspiration to
help companies celebrate.
The Customer Service Group also provides management and training materials,
including books and newsletters, for service and support professionals at
every level within the organization. More information is available at
www.CustomerServiceGroup.com.
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About The International Customer Service Association
International Customer Service Association (ICSA) is dedicated to promoting
the development and awareness of the customer service profession through
networking, education, certification and research. More information is
available at
www.icsatoday.org
