In preparation for Customer Service Week, the Customer
Service Group has launched the official Customer Service Week website at
www.CSWeek.com.
Customer Service Week is a national event devoted to recognizing the
importance of customer service and honoring the people on the front lines of
the service revolution.
The International Customer Service Association (ICSA) began Customer
Service Week in 1988. In 1992 the U.S. Congress proclaimed Customer
Service Week a nationally recognized event, celebrated annually during the
first full week in October.
The Customer Service Week website is designed to provide all of the
information that managers need to plan, organize and staff an event for
maximum participation and motivation. The site provides the following free
resources:
The site also features a full range of materials, imprinted with the
Customer Service Week 2007 logo including decorations, gifts and rewards.
About the Customer Service Group:
The Customer Service Group has been the Customer Service Week Celebration
Source since 1991. Each year, the Group creates a new theme and logo for
Customer Service Week and provides information, resources and inspiration to
help companies celebrate.
The Customer Service Group also provides management and training
materials, including books and newsletters, for service and support
professionals at every level within the organization. More information is
available at
www.CustomerServiceGroup.com.
About The International Customer Service Association:
International Customer Service Association (ICSA) is dedicated to
promoting the development and awareness of the customer service profession
through networking, education, certification and research. More information
is available at www.icsa.com.
