Communications Chair/Co Chair
Vendor/ Sponsor Chair
Spring Conference Chair Co Chair
Focus Group Chair
The Chemicals and Allied Industries Customer Service Management Group (CCSMG) it hosting it's 27th annual Spring Conference, “High Level Customer Service in the Lowcountry” at The Mills House, located in historic Charleston, from May 20th through 23rd, 2018.
• Managing the Generations
• Training and Development
• Back to Basics for First Time Attendees
• Best Practices (Round Table)
• Continuous Improvement
• Team Building & Employee Retention
• SAP Insights
MORE TO COME.........
Sunday May 20th ~ Conference Kick Off
Monday May 21st
5:30pm to 9:30pm - Team Building Event and Gala
Tuesday May 22nd
Wednesday May 23rd
Scroll to next page to see daily schedule and breakout sessions.
Plan for a full day on Tuesday with the Vendor/Sponsor Showcase and more workshops. The conference provides you with practical, tangible takeaways to put into action in the workplace, both through our informative breakout sessions and ample networking opportunities.
Wednesday, the last day of the conference,
includes additional breakout sessions
which will energize us as we end on a high note.
Customer service and responsiveness was ranked “the most important source of competitive advantage” in a recent survey of corporate leaders. For companies to differentiate themselves, they must have a vision of exceptional service and the spirit to make it happen.
A Taste of MAGIC highlights the attitude and skills needed to create a customer-focused culture. The program reinforces the need for everyone in an organization to be consistently MAGIC with external and internal customers. It provides an overview of the principles of The MAGIC of Customer Relations Program
This course introduces the MAGIC model and provides associates the opportunity to hear and assess the impression they make.
• Alignment with corporate vision• Goals and objectives of the service initiative
• Roles and responsibilities
Manage Customer Perception
• What creates an impression over the telephone? • The Five MAGIC Steps• Greeting exercise for outbound calls
• MAGIC and Tragic phrases
• Skill Practices and Feedback
• Summary and Close
What This Means To You
A Taste of MAGIC will help employees:
•recognize the importance of managing customer perceptions
• feel greater enthusiasm for their role in the organization’s success
• understand how to Make A Great Impression on Customers™, whether they are internal or external
This session will help create the MAGIC spirit needed to build and sustain an exceptional service culture.