Board Members

President
Vice President
Treasurer
Secretary
Past President/Historian
Communications Chair/Co Chair


Vendor/ Sponsor Chair
Spring Conference Chair Co Chair


Focus Group Chair

Beth Perniciaro
Cheryl Smith
Kim Boyer
Jody Baer
Stephanie Cunningham
Jennifer Brady
Franklin Hayward
Jill Pitrone
Lisa Miller
Christine Campbell
Kristina Delaney

Lynn Landesman

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HIGH LEVEL CUSTOMER SERVICE
IN THE LOWCOUNTY

Register Here For Our Next Conference!
THE 2018 SPRING CONFERENCE

2018 SPRING CONFERENCE

The 2018 CCSMG spring Conference   

“High level customer service in the lowcountry”

The Chemicals and Allied Industries Customer Service Management Group (CCSMG) it hosting it's 27th annual Spring Conference, “High Level Customer Service in the Lowcountry” at The Mills House, located in historic Charleston, from May 20th through 23rd, 2018.


Some Topics of Discussions will include

• Managing the Generations 

• Training and Development

• Back to Basics for First Time Attendees  

• Best Practices (Round Table) 

• Continuous Improvement 

• Team Building & Employee Retention

• SAP Insights

MORE TO COME.........

Conference location

 
REGISTRATION FORM

ACCOMODATIONS

The Mills House
Wyndham Grand Hotel

Enjoy the rich heritage and storied past of Charleston from this prime downtown location on Museum Mile. Whether exploring Charleston Waterfront Park or enjoying a horse-drawn carriage ride through Charlestown, our concierge is on hand to help craft your perfect itinerary.After a day exploring, revitalize with a dip in the pool complete with sun deck and unmatched downtown views before enjoying a sophisticated dinner at Barbadoes, and a nightcap at our Best Friends Lounge. Keep your exercise routine on track in our 24/7 fitness center, stay productive with our 24/7 business center, or simply relax in the comfort of your elegant guest room.Our experienced, welcoming associates look forward to sharing with you the very best that this historic city has to offer!

Book Your Room

2018 Spring conference

Overview

Sunday May 20th ~ Conference Kick Off



Monday May 21st
5:30pm to 9:30pm - Team Building Event and Gala

The conference begins on Sunday, May 20Th, as we welcome you to register between the hours of 5 pm and 7 pm.

Tuesday May 22nd


Wednesday May 23rd

bREAKOUT sESSIONS

Scroll to next page to see daily schedule and breakout sessions.

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Monday

Information



BREAKOUT SESSIONS

The conference begins on Sunday, MAY 7th, as we welcome you to register between the hours of 5 pm and 7 pm.
CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
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Tuesday

Information

Plan for a full day on Tuesday with the Vendor/Sponsor Showcase and more workshops. The conference provides you with practical, tangible takeaways to put into action in the workplace, both through our informative breakout sessions and ample networking opportunities.

BREAKOUT SESSIONS
e

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Wednesday

Information

Wednesday, the last day of the conference,
includes additional breakout sessions
which will energize us as we end on a high note.


BREAKOUT SESSIONS

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A Taste of MAGIC

Information

Customer service and responsiveness was ranked “the most important source of competitive advantage” in a recent survey of corporate leaders. For companies to differentiate themselves, they must have a vision of exceptional service and the spirit to make it happen.

Course Objective

A Taste of MAGIC highlights the attitude and skills needed to create a customer-focused culture. The program reinforces the need for everyone in an organization to be consistently MAGIC with external and internal customers. It provides an overview of the principles of The MAGIC of Customer Relations Program



This course introduces the MAGIC model and provides associates the opportunity to hear and assess the impression they make. 
Topics include:        

Why MAGIC?
• Alignment with corporate vision• Goals and objectives of the service initiative
• Roles and responsibilities
Manage Customer Perception
• What creates an impression over the telephone?  • The Five MAGIC Steps• Greeting exercise for outbound calls
• MAGIC and Tragic phrases
Next Steps
• Skill Practices and Feedback
• Summary and Close

What This Means To You
A Taste of MAGIC will help employees:
•recognize the importance of managing customer perceptions
•  feel greater enthusiasm for their role in the organization’s success
•  understand how to Make A Great Impression on Customers™, whether they are internal or external

This session will help create the MAGIC spirit needed to build and sustain an exceptional service culture.

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM
CHEMICALS & ALLIED INDUSTRIES CUSTOMER SERVICE MANAGEMENT GROUP