Board Members

President
Vice President
Treasurer
Secretary
Past President/Historian
Communications Chair/Co Chair


Vendor/ Sponsor Chair
Spring Conference Chair Co Chair


Focus Group Chair

Beth Perniciaro
Cheryl Smith
Kim Boyer
Jody Baer
Stephanie Cunningham
Jennifer Brady
Franklin Hayward
Jill Pitrone
Lisa Miller
Christine Campbell
Kristina Delaney

Lynn Landesman

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HIGH LEVEL CUSTOMER SERVICE
IN THE LOWCOUNTY

Register Here For Our Next Conference!
THE 2018 SPRING CONFERENCE

2018 SPRING CONFERENCE

The 2018 CCSMG spring Conference   

“High level customer service in the lowcountry”

The Chemicals and Allied Industries Customer Service Management Group (CCSMG) it hosting it's 27th annual Spring Conference, “High Level Customer Service in the Lowcountry” at The Mills House, located in historic Charleston, from May 20th through 23rd, 2018.


Some Topics of Discussions will include

• Managing the Generations 

• Training and Development

• Back to Basics for First Time Attendees  

• Best Practices (Round Table) 

• Continuous Improvement 

• Team Building & Employee Retention

• SAP Insights

MORE TO COME.........

Conference location

 
REGISTRATION FORM

ACCOMODATIONS

The Mills House
Wyndham Grand Hotel

Enjoy the rich heritage and storied past of Charleston from this prime downtown location on Museum Mile. Whether exploring Charleston Waterfront Park or enjoying a horse-drawn carriage ride through Charlestown, our concierge is on hand to help craft your perfect itinerary.After a day exploring, revitalize with a dip in the pool complete with sun deck and unmatched downtown views before enjoying a sophisticated dinner at Barbadoes, and a nightcap at our Best Friends Lounge. Keep your exercise routine on track in our 24/7 fitness center, stay productive with our 24/7 business center, or simply relax in the comfort of your elegant guest room.Our experienced, welcoming associates look forward to sharing with you the very best that this historic city has to offer!

Book Your Room

2018 Spring conference

Overview

Sunday May 20th ~ Conference Kick Off
5:00-7:00pm ~ Registration Open
6:00-7:00pm ~ 1st Time Attendee Meeting
7:00-10:00pm ~ Welcome Reception

Monday May 21st
6:30-8:00am ~ Breakfast
7:00-11:30am ~ Registration
8:00-8:30am ~ Opening Remarks
8:30-9:45am ~ Keynote Speaker
10:00am-3:45pm ~ Breakout Sessions
11:00am -12:30pm ~ Lunch
3:45-4:15pm ~ Wrap up/ Announcements
5:30pm to 9:30pm - Team Building Event and Gala

The conference begins on Sunday, May 20Th, as we welcome you to register between the hours of 5 pm and 7 pm.

Tuesday May 22nd
6:30-8:00am ~ Breakfast
7:00-10:00am ~ Registration
8:00-8:45 am~ General Announcements, Sponsor/Vendor Recognition
8:45am-3:15pm ~ Breakout Sessions

Wednesday May 23rd
7:00-8:30am ~ Breakfast
8:30-8:45am ~ General Announcements
8:45am-12:00pm ~ Breakout Sessions
12:00-12:30pm ~ Closing Remarks

bREAKOUT sESSIONS

Scroll to next page to see daily schedule and breakout sessions.

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Monday

Information

Monday's session kicks off with Kelly Swanson, who is an award-winning storyteller, funny motivational speaker, and Author of "The Story Formula (tm)." Immediately following the keynote we will have the first of six breakout sessions opportunities. Ample networking  with a team building event and dinner at Boone Hall Plantation.

BREAKOUT SESSIONS

The conference begins on Sunday, May 20th, as we welcome you to register between the hours of 5 pm and 7 pm.
CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Tuesday

Information

Plan for a full day on Tuesday with the Vendor/Sponsor Showcase and more workshops. The conference provides you with practical, tangible takeaways to put into action in the workplace, both through our informative breakout sessions and ample networking opportunities.

BREAKOUT SESSIONS
e

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Wednesday

Information

Wednesday, the last day of the conference,
includes additional breakout sessions
which will energize us as we end on a high note.


BREAKOUT SESSIONS

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM
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CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM
CHEMICALS & ALLIED INDUSTRIES CUSTOMER SERVICE MANAGEMENT GROUP