Board Members

President
Vice President
Treasurer
Secretary
Past President
Membership Chair
Communications Chair
Vendor/ Sponsor Co Chair

Spring Conference Chair

Regional Focus Group Chair

Beth Perniciaro
Christina Rittenburg
Kim Boyer
Jody Baer
Stephanie Cunningham
Pat Shay
Lori McKell
Michele Foust
Lisa Miller
Christine Campbell
Kristina Delaney
Shirley Long

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Jazz up
your service

Register Here For Our Next Conference!
THE 2017 SPRING CONFERRENCE

2017 SPRING CONFERENCE

The CCSMG spring Conference will be here before we know it!  

“Jazz Up Customer Service”

The Chemicals and Allied Industries Customer Service Management Group (CCSMG) invites you to “Jazz up Customer Service” at the 26th annual Spring Conference InterContinental Hotel, just blocks from the historic French Quarter, the Mississippi River and the Art District, from May 7th through 10th, 2017.

The conference begins on Sunday, May 7th, as we welcome you to register between the hours of 5 pm and 7 pm.  First time attendees are requested to attend an orientation meeting between 6 and 7 pm to meet the CCSMG Board members, review the format of the conference and introduce you to your mentor who will check in with you throughout the conference to support you in getting the most out of this conference experience.

RECEPTION
A cocktail reception for all conference attendees will begin at 7 pm and wrap up at 10 pm.  This is a great opportunity to meet new CCSMG members and renew old CCSMG friendships over heavy hors d’oeuvres and refreshments.



BREAKOUT SESSIONS

• SAP Insights 

• Analytics - Benchmarking 

• Back to Basics for Building Customer Relationships 

• Managing Generations 

• Export Processes 

• Team Building / Cohesiveness 

• Back to Basics for First Time Attendees  

• Best Practices (Round Table) 

• Continuous Improvement 

• Additional sessions to come...

REGISTRATION INFORMATION

CLICK ON THE LINK BELOW TO RESERVE YOUR SEAT AT THE 2017 CCSMG SPRING CONFERENCE
REGISTRATION FORM

ACCOMODATIONS

Intercontinental New Orleans

Situated just two blocks from the historic French Quarter, six blocks from the river and front row for Mardis Gras, this luxury hotel in New Orleans is coveted for its location and Four-Diamond status. In the heart of the business district, the hotel is convenient for executives and leisure breaks. From fine, alfresco dining to stunning views from the 15th floor outdoor pool, this contemporary gem is perfectly appointed to explore the best New Orleans has to offer.

Book Your Room

2017 Spring conference

Overview

Sunday May 7th ~ Conference Kick Off
1:00 pm – 5:00 pm -
“Taste of Magic” Pre Conference Workshop
5:00-7:00 PM ~ Registration Open
6:00-7:00 PM ~ 1st Time Attendee Meeting
7:00-10 PM ~ Welcome Reception

Monday May 8th
7:00-11:30 AM ~ Registration
7:00-8:00 AM ~ Breakfast
8:00-8:30 AM ~ Opening Remarks
8:30-9:45 AM ~ Keynote Speaker
10:00 AM-3:45 PM ~ Breakout Sessions
4:45-8:30 PM ~ Team Building Event & Gala

The conference begins on Sunday, May 7th, as we welcome you to register between the hours of 5 pm and 7 pm.

Tuesday May 9th
7:00-8:00 AM ~ Breakfast
8:00-10:00 AM ~ Registration
8:00-8:45 AM ~ General Announcements, Sponsor/Vendor Recognition
8:45 AM-4:45 PM ~ Breakout Sessions

Wednesday May 10th
6:30-8:30 AM ~ Breakfast
8:30-8:45 AM ~ General Announcements
8:45 AM-12:00 PM ~ Breakout Sessions
12:00-12:30 PM ~ Closing Remarks with Guest Speaker

bREAKOUT sESSIONS

Scroll to next page to see daily schedule and breakout sessions.

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2017 CCSMG SPRING CONFERRENCE
REGISTRATION FORM

Monday

Information

Monday’s session opens with Laurie Guest, who will kick off the official start to the conference with an informative, energetic and humorous keynote titled "Life in the Espresso Lane".  Immediately following the keynote, we will have the first of six breakout session opportunities. Ample networking opportunities will be provided with a team building event and dinner at Mardi Gras World Experience.

BREAKOUT SESSIONS
• SAP Insights
• Analytics - Benchmarking
• Back to Basics for Building Customer Relationships
• Back to Basics for First Time Attendees 
• Session w/Tom Larkin from Communico
• Session w/Laurie Guest (Keynote Speaker)
• Continuous Improvement

The conference begins on Sunday, MAY 7th, as we welcome you to register between the hours of 5 pm and 7 pm.
CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2017 CCSMG SPRING CONFERRENCE
REGISTRATION FORM

Tuesday

Information

Plan for a full day on Tuesday with the Vendor/Sponsor Showcase and more workshops. The conference provides you with practical, tangible takeaways to put into action in the workplace, both through our informative breakout sessions and ample networking opportunities.

BREAKOUT SESSIONS
• Managing Generations
• Export Processes
• Team Building / Cohesiveness
• Best Practices (Round Table)
• Session w/Tom Larkin from Communico
Additional sessions to come

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2017 CCSMG SPRING CONFERRENCE
REGISTRATION FORM

Wednesday

Information

Wednesday, the last day of the conference,
includes additional breakout sessions
which will energize us as we end on a high note.
 Laurie Guest, Keynote Speaker, will engage us one last time
as she closes out the 2017 conference. 

BREAKOUT SESSIONS
• Managing Generations
• Team Building / Cohesiveness
• Best Practices (Round Table)
• Continuous Improvement
Laurie Guest - Keynote Speaker Closing

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2017 CCSMG SPRING CONFERRENCE
REGISTRATION FORM
A Taste of MAGIC

Information

Customer service and responsiveness was ranked “the most important source of competitive advantage” in a recent survey of corporate leaders. For companies to differentiate themselves, they must have a vision of exceptional service and the spirit to make it happen.

Course Objective

A Taste of MAGIC highlights the attitude and skills needed to create a customer-focused culture. The program reinforces the need for everyone in an organization to be consistently MAGIC with external and internal customers. It provides an overview of the principles of The MAGIC of Customer Relations Program



This course introduces the MAGIC model and provides associates the opportunity to hear and assess the impression they make. 
Topics include:        

Why MAGIC?
• Alignment with corporate vision• Goals and objectives of the service initiative
• Roles and responsibilities
Manage Customer Perception
• What creates an impression over the telephone?  • The Five MAGIC Steps• Greeting exercise for outbound calls
• MAGIC and Tragic phrases
Next Steps
• Skill Practices and Feedback
• Summary and Close

What This Means To You
A Taste of MAGIC will help employees:
•recognize the importance of managing customer perceptions
•  feel greater enthusiasm for their role in the organization’s success
•  understand how to Make A Great Impression on Customers™, whether they are internal or external

This session will help create the MAGIC spirit needed to build and sustain an exceptional service culture.

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2017 CCSMG SPRING CONFERRENCE
REGISTRATION FORM
CHEMICALS & ALLIED INDUSTRIES CUSTOMER SERVICE MANAGEMENT GROUP