Board Members

President
Vice President
Treasurer
Secretary
Past President/Historian
Communications Chair/Co Chair


Vendor/ Sponsor Chair
Spring Conference Chair Co Chair


Focus Group Chair

Cheryl Smith
Joe Rhinehart
Kim Boyer
Jody Baer
Beth Perniciaro
Jennifer Brady
Franklin Hayward
Jill Pitrone
Lisa Miller
Christine Campbell
Kristina Delaney

Lynn Landesman

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Register Here For Our Next Conference!
THE 2019 SPRING CONFERENCE

2019 SPRING CONFERENCE

The 2019 CCSMG spring Conference   

“Welcome to nashville- Music city”

The Chemicals and Allied Industries Customer Service Management Group (CCSMG) it hosting it's 28th annual Spring Conference,  at the Double Tree in Nashville, from April 14-17, 2019

Tracks of Discussions Will Include

  • Customer Experience
  • Employee & Leadership Development
  • Digital Transformation

   

Conference location

REGISTRATION FORM

DoubleTree 
By Hilton Nashville Downtown

Conveniently located just steps from Lower Broadway and local attractions such as the Ryman Auditorium, Nissan Stadium, the Country Music Hall of Fame and Museum, and Bridgestone Arena, DoubeTree by Hilton Hotel Nashville Downtown is the ideal place to stay when visiting "Music City." 
Located ten miles from Nashville International Airport, they offer dining and and beverage options to satisfy every appetite.  Enjoy a latte at the on-site Starbucks cafe. The distinctive Fourth & U restaurant and bar serves an array of urban dining options using local products maintaining Southern Traditions. Fourth & U features local musicians for your entertainment, and when the weather's right, enjoy the outdoor covered Patio 315, with large lawn games, fire pits and TVs, including a movie screen sized projection screen to watch games and events. Swim year-round in the indoor pool, or work out in the modern fitness center.

Book Your Room

2018 Spring conference

Overview

Sunday May 20th ~ Conference Kick Off
5:00-7:00pm ~ Registration Open
6:00-7:00pm ~ 1st Time Attendee Meeting
7:00-10:00pm ~ Welcome Reception

Monday May 21st
6:30-8:00am ~ Breakfast
7:00-11:30am ~ Registration
8:00-8:30am ~ Opening Remarks
8:30-9:45am ~ Keynote Speaker
10:00am-3:45pm ~ Breakout Sessions
11:00am -12:30pm ~ Lunch
3:45-4:15pm ~ Wrap up/ Announcements
5:30pm to 9:30pm - Team Building Event and Gala

The conference begins on Sunday, May 20Th, as we welcome you to register between the hours of 5 pm and 7 pm.

Tuesday May 22nd
6:30-8:00am ~ Breakfast
7:00-10:00am ~ Registration
8:00-8:45 am~ General Announcements, Sponsor/Vendor Recognition
8:45am-3:15pm ~ Breakout Sessions

Wednesday May 23rd
7:00-8:30am ~ Breakfast
8:30-8:45am ~ General Announcements
8:45am-12:00pm ~ Breakout Sessions
12:00-12:30pm ~ Closing Remarks

bREAKOUT sESSIONS

Scroll to next page to see daily schedule and breakout sessions.

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Monday

Information

Monday's session kicks off with Kelly Swanson, who is an award-winning storyteller, funny motivational speaker, and Author of "The Story Formula (tm)." Immediately following the keynote we will have the first of six breakout sessions opportunities. Ample networking  with a team building event and dinner at Boone Hall Plantation.

BREAKOUT SESSIONS

The conference begins on Sunday, May 20th, as we welcome you to register between the hours of 5 pm and 7 pm.
CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Tuesday

Information

Plan for a full day on Tuesday with the Vendor/Sponsor Showcase and more workshops. The conference provides you with practical, tangible takeaways to put into action in the workplace, both through our informative breakout sessions and ample networking opportunities.

BREAKOUT SESSIONS
e

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM

Wednesday

Information

Wednesday, the last day of the conference,
includes additional breakout sessions
which will energize us as we end on a high note.


BREAKOUT SESSIONS

CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM
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CONTACT US AND FILL OUT THE FORM TO RESERVE YOUR SEAT AT THE 2018 CCSMG SPRING CONFERENCE
REGISTRATION FORM
CHEMICALS & ALLIED INDUSTRIES CUSTOMER SERVICE MANAGEMENT GROUP